I will guide you on how to troubleshoot the problem so your phone and your tracker will work as one and as accurately as possible. But before we move on, if you are looking for a solution to a different problem, drop in on our Fitbit Alta HR Troubleshooting page for we have already solved some of the most common issues with this device. We may have already published articles that could help you with your problem. Or, if you need further assistance, fill up our questionnaire as we may be able to help you with your concern.
Here are the things you have to do if your Fitbit Alta HR is not syncing properly with your phone…. The Fitbit Alta HR is actually a very simple device despite having a sophisticated operating system or firmware. Most of the problems that have been reported by users can be fixed by this very simple solution—reboot.
After this, try to see if the problem is fixed and if not, then proceed to the next solution. On your device, close the Fitbit app. You may have to view the most used apps and then swipe it left or right to completely close it.
After force closing the app, try to open it and test to see if the problem is fixed. The last thing you have to do on your own if the problem persists is to login to your Fitbit account via a web browser on your computer or laptop. From there, remove the Alta HR from your account and then add it back again and see if the problem is fixed. We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form.
But rest assured we read every message we receive.During these challenging times, we guarantee we will work tirelessly to support you.
We will continue to give you accurate and timely information throughout the crisis, and we will deliver on our mission — to help everyone in the world learn how to do anything — no matter what.
Thank you to our community and to all of our readers who are working to aid others in this time of crisis, and to all of those who are making personal sacrifices for the good of their communities. We will get through this together. Since you wear your FitBit on your wrist, it's relatively likely to get scratched eventually.
Article Edit. Learn why people trust wikiHow. Author Info Updated: January 25, To create this article, volunteer authors worked to edit and improve it over time.
This article has also been viewed 92, times. Learn more Explore this Article Steps. Tips and Warnings. Related Articles. Take off your FitBit. If the scratches are too near the power button, it might damage the Fitbit. However, if they are near the clock, it's totally cool! Take a bottle of toothpaste non-gel.
Try Tom's or Crest. Any other toothpaste will be fine as long as it isn't gel. Squeeze a super tiny amount like a quarter of a centimeter on your finger, and in swirling motions, cover and "massage" the scratches with toothpaste.
They might look like they have not disappeared, but that's okay! When done, damp the corner of a towel and wipe off the toothpaste.
The scratches should now be gone! A screen protector will hide the scratches.Lets face it, Fitbits take a beating since we use them for fitness activities. When your Fitbit breaks and needs a repair, its difficult to know where to look. If you need a Fitbit repair there is no such thing as a Fitbit authorized service center like you typically find with a watch.
Your are options are to work with Fitbit on your warranty, get a new Fitbit, or find a Fitbit repair near me. The map below will show the nearest Fitbit repair shops in your locale. These business are authorized sellers, not service centers. You will see many stores like Best Buy including Geek Squad and Target who can help you make a claim on your warranty…but not actually perform a repair.
These places will be particularly helpful if you purchased it in one of their stores. These stores may ask you to provide a proof of purchase to help you with a warranty claim. You may be think about a watch repair shop or jewelerbut you more likely to get it fixed at cellphone store or a place that can repair smart watches.
When you originally got your Fitbit, there should have been a small paper foldout inside the box. This small booklet has the limited warranty information that the company provides. If you no longer have the booklet, the same info is on the website, here. Fitbit will either replace or repair your fitness tracker within one year from the date you purchased it.
This will cover normal wear and tear damage. This means that physical damage like smashing it on a weight rack will not be covered. Also not covered under the warranty are any issues with the application on your phone or the dashboard on their website.
You might be surprised, but also not covered is the actual software that resides inside of the Fitbit. Essentially the only thing that is covered by the warranty is the hardware…and with that only manufacturer defects. Any of these are valid reasons to make a claim on your Fitbit warranty as long as you are within a year of your purchase date. To make a claim you will need to prove this date and ownership….
To make a claim on your Fitbit for replacement or repair, first you need to contact them. Contact channels should be directed towards their support team on Twitter, email, phone call, forumor live chat. Next a customer service person will ask you for your account details and know the specifics about what is wrong with your product. After that if you are under warranty and they deem it qualifies they will ask you to mail them the product in safe packaging.How do I restart my Fitbit device?
Troubleshoot a problematic device by turning it off and then back on. Why won't my Fitbit device sync?
Try these troubleshooting steps if your device is not syncing. Which phones and tablets can I use with my Fitbit watch or tracker? Learn which phones and tablets are compatible with Fitbit watches and trackers. How do I change the time on my Fitbit device? Learn how to fix the time on your Fitbit device or change from a 12 to 24 clock.
Why isn't my Fitbit device's battery charging? If you have trouble charging your device, try these troubleshooting tips. Why can't I update my Fitbit device?
If you're having difficulty updating your Fitbit device to the latest version, read our troubleshooting steps. How do I use the Fitbit app to track my period?
Track your menstrual cycle to uncover patterns and gain insights. Why can't I set up my Fitbit device? Make sure your phone, tablet, or computer meets all the requirements for getting started with your Fitbit device. What factors can affect my heart-rate reading on my Fitbit device? Get answers for common questions about the heart-rate reading on your Fitbit device. Find strength in numbers Expert advice to the latest news. Search the help forums. Let's talk Get Support.We provide a FREE pre-paid shipping label to us and back.
USA only. We contact you about your repair and let you know when it's complete and ready to be shipped back for you to enjoy again. All repairs are backed by Joe's day limited warranty. Fill out the form on our website.
Print out a pre-paid label we email you. Ship your device. Wait business days. We receive your package. Wait business days for a tech to verify the needed repair. Confirm the cost.
Fitbit Alta Accessory Band
Make the payment. Get stoked. Whole process will take between weeks from the day it leaves your possession to the day it gets back to you. NO, we will contact you with the cost before we start repairs.
We offer FREE diagnosis on your device. Sixty 60 days after being notified by Joe's GE that your device has been serviced. Need help? View cart. In addition to 5 star service you get: 2 - 5 day turnaround time When we recieve your device we get to fixing it, quick. Repaired by Joe's GE certified techs Each repair technician has undergone rigorous training before becoming a certifed repair tech. If we can't fix your stuff we'll send it back to you for FREE.
Subscribe Please add your email so we can send you amazing offers. Email address. Sign Up. Added to your cart:.The new version brings several improvements including an OLED display, Amazon Alexa and Spotify integration as well as a faster processor and longer-lasting battery. Alongside the Versa 2Fitbit announced a new coaching service called Fitbit Premium. All Versa 2 variants feature an aluminum casing and now come with NFC which alongside Fitbit Pay allows you to use the watch for contactless payments.
In addition, it features all the standard fitness tracking modes for running, cycling, yoga as well as new sleep tracking modes. The new Sleep Score function adds a detailed breakdown grade of your sleep patterns based on your heart rate. The device also features an Always-On Display which comes in handy for a quick glance at the time, workout progress and battery life. As far as battery life, Fitbit is promising 5 days on a single charge which is a full day more than its predecessor.
The Versa 2 only has a single button on the left side which is programmable. While health and activity tracking takes center stage, the Versa 2 bridges the gap between phone and wrist by offering message and calendar notifications, ways to control your smart home setup and play music from your phone while on a run or workout session.
Those treating themselves to the Special Edition Versa 2 will, however, get a day free trial of Fitbit Premium more on this feature later. At first glance, the new fitness watch does look strikingly similar to its predecessor, but closer inspection reveals a few small tweaks giving the Versa 2 a very stylish look indeed.
With a depth of 0. And, with a screen size of 40mm, it should fit most wrists. Thankfully Fitbit has removed its branding from the bottom bezel of the Versa, meaning the bezels on the Versa 2 are slightly thinner, giving you a tad more screen real estate than before.
At launch, there were no customization options for the always-on watch face and, until now, was limited to a single default analog or digital option.
Fitbit Repair Near Me – Find a Repair Shop
However, a new firmware update has now added plenty of third-party always-on faces, some of which can be customized. A software update available Tuesday will deliver more than 80 new clock faces and a variety of apps so you can control your lights and check stocks while you work out. Along with the above apps, Fitbit is promising five more by the end of the year Clue, Game Golf, Nest, TripAdvisor, and United Airlines bringing the total third-party catalogue to And more are on the way.
Fitbit says more than 1, developers have committed developing for Ionicand it will continue to add clock faces and apps to Ionic throughout The first round of apps and clock faces will be launching later this month and will include:. Along with the new apps and performance enhancements, the software update will also include include the new banks and multi-card payments to Fitbit Pay, as well as an partnership with Deezer to bring international users the ability to listen to streaming music from the Ionic without a phone.
Similar to the service that exists for Pandora users in the U. The availability of third-party apps is one of the drawbacks of the Fitbit Ionic. The new software will be rolling out to all Ionic users today. To check the status of your watch, head over to the Fitbit app on your iOS or Android phone. Find the Fitbit best suited to your activity level and habits.
How to fix Fitbit Alta HR that’s not syncing
As one of the biggest names in fitness trackers, Fitbit is an easy pick for recording your daily steps or sleep patterns. Most people who want a fitness tracker are best matched with a general, all-purpose device that records steps, sleep, and heart rate.
You can tap the display to toggle between step count, mileage, and calories burned. It also shows call, text, and calendar notifications. On average, you can expect 5 days of battery life with normal use. Two features the Charge 2 lacks are built-in GPS and being swim-proof, so dedicated runners and swimmers may need to choose a different tracker.I purchased my fitbit several months ago.
I love it. The app is easy to use. Has helped me journal my food. I have increased my activity. I like the fact that it is narrow and not to big and cumbersome on my wrists my hourly activity, tracks my sleep, tracks my food intake, tracks my weight loss, tracks my calories in and out, tracks my water intake.
Tracks how many miles I walk in a day. If you are really interested in fitness or just wanting to get encouragement to get up and move. This is the watch -fitbit for you. I bought this for my 13 year old daughter as a Christmas present. She loves this band coupled with a teal band.
The clip is a little hard to do, but she has mastered the technique and doesn't have a problem with it. She doesn't take it off much. These bands do get dirty and are not easy to clean, but being that this is darker band it may not get dirty like the teal one. Even though my silver band finally arrived after waiting on it for monthsI rarely change out my band because black goes with everything I wear! When I purchased my fitbit Alta the holes were so tight that I couldn't snap it.
My husband, a mechanic, said to put a little water on my finger and rub it on the prongs. It worked and they went into the holes. After you use it awhile, the holes loosen up. I also purchased the pink leather band which was much looser but I've knocked it open before so I have to be a bit more careful when I'm wearing it.
The original band with my Fitbit broke so I had to get a new one. The Fitbit brand is a little hard to snap in I don't remember the original being that hard. I am hoping that it gets a little easier the more I use it. Here at Walmart. Your email address will never be sold or distributed to a third party for any reason.
Due to the high volume of feedback, we are unable to respond to individual comments. Sorry, but we can't respond to individual comments. Recent searches Clear All. Update Location. Learn more. Report incorrect product information. Fitbit Alta Accessory Band Average rating: 4. Walmart Size: Choose an option.